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  • Kotak e-Term Plan

    Kotak e-Term Plan is a pure term plan that provides a high level of protection to your loved ones in your absence.


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In light of COVID-19, we're operating with a limited team and it may take longer than usual to address your requests. Please note, a few of our branches are temporarily closed for your safety. You can view the list of open branches here. Kindly call your local branch to check their timings before visiting.
We encourage you to use our self-assistance IVR at 1800 209 8800, our Online Policy Manager, or our web chat services (bottom right corner on the home page) from the safety and comfort of your home.
In case of you still wish to speak to an customer care representative, you can call on our toll-free number 1800 209 8800. (operational between 9am to 7pm from Monday to Saturday only). If you're a Life Advisor and wish to speak to someone for servicing, kindly reach out to Jignesh Upadhyay on 9819344269

How do I

Kotak Life Insurance has simplified the way you choose a policy, apply for a claim and more. Browse through the links below to know more about each from the comfort of your home.

COVID-19 Assistance

Get answers to all your policy related questions right here.

FAQs for COVID-19 Claims

  • Is a claim arising out of death due to COVID-19 covered under Kotak Life policy?

    Yes, a claim arising out of death due to COVID-19 is covered under the life insurance policy issued by Kotak Life.

  • Is a claim arising out of death due to COVID-19 payable under a lapsed life insurance policy?

    No, a death claim (including COVID -19 related death claim) shall be payable only if the life insurance policy is in-force at the time of death of the Life Insured and all premiums due till the date of death have been paid as per T&C of the Policy.  

  • How can I intimate a COVID-19 death claim?

    In the unfortunate event of death of the Life Insured, the nominee can visit the nearest branch office of Kotak Life. In case the nearest branch office is closed for any reason, you may e-mail us at or fill-in the claim form provided at the link

  • What are the COVID-19 related death claim documents required to be submitted by the Claimant?

    The below mentioned documents are required to be submitted:

    (i) Claim intimation form along with your recent passport size photo of the Claimant

    (ii) Death Certificate from Municipal Authorities

    (iii) Copy of Cause of death Certificate issued by Doctor or Hospital Authorities & relevant test reports

    (iv) KYC of the Beneficiary

    (v) Cancelled cheque of Beneficiary (In case of e-mail, a scanned image of Cancelled cheque)

    (ii) Original policy document (In case of e-mail, a scanned image of Policy Document may be sent).

    You may e-mail the documents to us at

  • How can I contact the customer care representatives of Kotak Life for queries on COVID-19 death claim?

    Please feel free to call us on 022-66057280, ___ a.m. - ___ p.m. between Monday - Saturday (local charges apply)