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1800 209 8800
Mon-Sat 8am - 10pm
We stand in solidarity with the families who have lost their loved ones in the floods in Chennai. For any assistance on claims, please call our toll free number 1800 209 8800 or email us at kli.claimsmitra@kotak.com                                                                IRDAI CAUTIONS PUBLIC AGAINST SPURIOUS CALLS AND FICTITIOUS OFFERS
Service Turnaround Times

Service Turnaround Times

Service Turnaround Times

Given below is the list of services and the maximum time which we would take to respond to those service requests as prescribed by IRDAI.


Turnaround Times as prescribed by IRDAI for Policyholder Servicing Maximum Turn around time
General
Processing of Proposal and Communication of decisions including requirements/issue of Policy /Cancellations 15 days
Obtaining copy of the proposal 30 days
Post Policy issue service requests concerning mistakes/refund of proposal deposit and also Non-Claim related service requests 10 days
 
Life Insurance
Surrender value/annuity/pension processing 10 days
Maturity claim/Survival benefit/penal interest not paid 15 days
Raising claim requirements after lodging the Claim 15 days
Death claim settlement without Investigation requirement 30 days
Death claim settlement/repudiation with Investigation requirement 6 months
 
Grievances
Acknowledge a grievance 3 days
Resolve a grievance 15 days


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