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1800 209 8800
Mon-Sat 8am - 10pm
Important Message: In pursuance of the demonetisation of old notes of Rs. 500/- and Rs. 1,000/- by the Central Government, all customers are requested not to make payments using these old notes. All other valid currencies, including bank notes of the NEW series of Rs. 500/- and Rs. 2,000/- will be accepted. For further convenience, kindly use our digital modes of payment - like ECS/NACH, Debit/Credit Card, Net Banking & NEFT/RTGS. Click here to know more.


Common worries for customers, while buying Life Insurance Policies, and for the families, at the time of filing for insurance claims, are about lengthy and complicated claims procedures. Kotak Life Insurance has always strived towards Customer Faith as its main objective. Kotak Life Insurance Claims Department’s philosophy is "we are in this business to settle claims" and we ensure to extend our best possible services to our customers and their families at all times by simplifying insurance claims related procedures and processes.

We are conscious of the hardships and difficulties which may have to be faced by the family members due to a sad demise of the loved ones and personally feel for the same. Although we cannot compensate for the loss of a loved one, we have ensured that the life insurance claims process is simple and expeditious. We ensure that all legitimate life insurance claims are settled at the earliest. So be rest assured about our hassle free claims process.

For any further assistance or information on claims do contact us at:
* Claims Department
Kotak Mahindra Old Mutual Life Insurance Company Limited
Kotak Infiniti, Building no. 21, 7th Floor - Zone 2, Infinity Park,
Off Western Express Highway, General A K Vaidya Marg,
Malad (E), Mumbai 400097.

Individual Claims:   Group Claims:
(022 66057280
(Monday to Friday - 10 am to 6 pm)
(022 66057292
(Monday to Friday - 10 am to 6 pm)
: :

You may also visit our nearest branch for any assistance, or contact our customer contact centre at:
( Toll-free: 1800 209 8800
(Monday to Saturday - 8 am to 10 pm)

Claim Guidelines
Claim Guidelines

Find information on the various types of claims and the mandatory documentation required.

Claims Information Library
Claims Information Library

Here, you may download claims-related forms, view our claim statistics, or find out more about our procedures in the FAQ section.



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