Complaints Policy Statement
Kotak Life Insurance listens and positively responds to customer complaints. We ensure that all complaints are dealt with fairly and that all employees have the necessary skills to manage these expressions of dissatisfaction confidently and competently to their resolution.
The following principles underpin Complaints Management Policy of Kotak Life Insurance:
- Easy access to information and advice for all stakeholders
- Application of natural justice and provision of avenues for review
- Protection of confidentiality and respectful treatment of complainant
- Complaints are addressed fairly, reasonably and in a timely manner
- Complainants are not to suffer reprisal for making a complaint
- Complaints data is integrated into business improvement processes
Our complaint management policy and its application is reviewed regularly to ensure it remains an effective and appropriate mechanism to improve our service.
View our Customer Complaints Statistics
Need help resolving policy-related disputes? You may contact any of our Grievance Officers.