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Customer Corporate Partner
Employees Life Advisor

 
Call us at:
1800 209 8800 (8 AM - 10 PM)
Mail us at: lifeexpert@kotak.com
SMS KLIFE to 5676788
Home>Policy Holders> Complaints-Policy Statement
Complaints-Policy Statement
Effective complaints management is a good business practice. Kotak Life Insurance listens and positively responds to customer complaints. We ensure all complaints are dealt with fairly and employees have the necessary skills to manage these expressions of dissatisfaction confidently and competently to their resolution.
 The following principles underpin complaints management policy of Kotak Life Insurance:
  • Easy access to information and advice for all stakeholders.
  • Application of natural justice and provision of avenues for review.
  • Protection of confidentiality and complainants respectfully treated.
  • Complaints are addressed fairly, reasonably and in a timely manner.
  • Complainants are not to suffer reprisal for making a complaint.
  • Complaints data is integrated into business improvement processes.
  • The complaint management policy and its application is reviewed regularly to ensure it remains an effective and appropriate mechanism to business improvement.
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Life insurance gives an individual’s family the financial security needed and protects them from uncertainties and eventualities of life.

ULIPs or Unit Linked Insurance Plans for Kotak Life Insurance gives an individual the security of life insurance along with wealth creation opportunities. One can benefit from flexibility, liquidity, strategic savings, tax benefits and fund options that are inherent in a ULIP.

Retirement Plans from Kotak Life Insurance helps provide an individual with the financial security to lead a comfortable lifestyle in his post retirement years. Make use of the retirement calculator to assess your retirement options wisely.

Savings and Investment Plans from kotak Life Insurance are customized plans that help an individual achieve his / her long-term goals through smart financial planning.

Children Plans from Kotak Life Insurance help an individual secure his / her child’s financial future so that in future the child is able to fulfill every dream and aspiration without any hindrance

Group Life Insurance Plans from Kotak Life Insurance can help address the needs of both employees and employers, to secure their financial future.
Kotak Mahindra Old Mutual Life Insurance Ltd. A joint venture between Kotak Mahindra Bank Ltd. and Old Mutual plc.
4th Floor, Vinay Bhavya Complex, 159 A, CST Road, Kalina, Santacruz (E), Mumbai - 400 098

All rights reserved. Registered with Insurance Regulatory & Development Authority (IRDA) as Life Insurance Company. Regn. No. 107.
Insurance is the subject matter of the solicitation
Tax benefits available with life insurance are as per the Income Tax Act, 1961, and are subject to amendments made thereto from time to time.
For more details on risk factors, terms and conditions please read sales brochure carefully before concluding a sale.