Mr. Hitesh VeeraSenior Executive Vice President & Head - Operations, Customer Service, Administration, Underwriting and Claims
Mr. Hitesh Veera is the Senior Executive Vice President and Head of Operations, Customer Service, Administration, Underwriting and Claims at Kotak Life Insurance. In this capacity, Mr. Veera is responsible for ensuring high operational efficiencies besides seamless customer experience at all interface points, leading to stakeholder delight. He has played a seminal role in ramping up the Operations function to its present scale and form, and is credited with establishing and managing a highly efficient operations backbone. He is also in charge of the claims and underwriting function
Mr. Veera has over 20 years of work experience, all of which has been with the Kotak Mahindra Group. He has been with the Life Insurance business since 2007. In his immediate prior assignment, Mr. Veera was the business head for Alternate Business at Kotak Mahindra Prime Ltd. (KMPL), a function he helped set up. He also served as the Head of Operations for the Car Finance Business for KMPL and Ford Credit India, a JV between the Ford and Kotak Mahindra groups, where under his stewardship, the function was awarded the highest rating by the foremost auditing body within Ford - the General Auditor's Office (GAO) which directly reports to the President of Ford worldwide. He is a qualified Chartered Accountant, Cost and Works Accountant and Company Secretary.
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